accentureRaleigh, NC
Health Industry - Patient Access & Experience Manager
Health Industry - Patient Access & Experience Manager
All Other Miscellaneous Ambulatory Health Care ServicesGeneral Medical and Surgical HospitalsAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Overview:
As a Patient Access & Experience Manager, you lead transformation initiatives for large health systems to optimize access and engagement. You work with clinical, operational, and digital leaders to design scalable patient journeys and channels. You apply AI, automation, and analytics to improve capacity, scheduling, and self-service. This role blends strategy, change management, and hands-on delivery to achieve measurable outcomes in patient access and experience. Compensation / Benefits medical, dental, vision, life, long-term disability 401(k) plan bonus opportunities paid holidays paid time off
Responsibilities:
Lead end-to-end patient access and experience engagements for large health care providers, focusing on scheduling, intake, registration, and digital front door Redesign access operating models, establish KPIs, and governance for appointment conversion, no-show reduction, and patient satisfaction Identify value opportunities, develop business cases, and benchmark performance against priorities Develop implementation plans and lead cross-functional teams to deliver outcomes on time, within budget, and tied to targets Embed AI, automation and advanced analytics to optimize capacity, scheduling scenarios, and digital engagement Advise clients on digital front door strategy, omnichannel access, and consumer engagement to address capacity constraints Support technology enablement across EHRs, CRM, contact centers, scheduling and self-service tools; ensure alignment with access objectives Design and execute change management and communication plans tailored to client culture and readiness Manage engagement risk, economics, deliverable quality, and client satisfaction throughout the lifecycle
Key requirements:
Bachelor's degree in healthcare administration, business, or related field Minimum 5 years leading patient access and experience transformation initiatives across business and technical aspects Minimum 3 years of consulting/advisory experience with healthcare providers or payers Minimum 3 years of experience in healthcare provider operations and customer experience capabilities (patient access, experience, contact center, digital engagement, CRM) Strong communication and presentation abilities Relationship building with executive stakeholders Cross-functional collaboration and leadership AI, automation, and RPA in patient access/engagement Scheduling optimization and workflow design CRM and contact center technologies
Also on the board Same function, level within a rung
Level
Manager
Location
Raleigh, NC
Occupation
Medical and Health Services Managers
Industry
All Other Miscellaneous Ambulatory Health Care Services
Posted
today