EV Customer Experience Concierge Fast, Warm Handoffs

Ever, a San Francisco-based direct-to-consumer EV dealership, seeks a CX Resource Coordinator. You will be the first point of contact across phone, SMS, email, and chat, triaging inquiries, routing to the right team, and ensuring fast, accurate handoffs. You will educate customers on Ever’s EV buying and selling process, maintain clean CRM context, and escalate issues when needed. The role involves evening/weekend shifts and a customer-first mindset.