micro centerHilliard, OH
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
micro centerHilliard, OH
Apply for this role →yesterday
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Job Category: Corporate Office
Requisition Number: DIREC006944Posted : September 2, 2026 Full-TimeOn-site
Locations
Showing 1 location Leap Road
Leap Road
Hilliard, OH 43026, USADescription
MICRO CENTERis the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future. At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day. We are currently seeking a self‑motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role:
TheDirector of Customer Relationship Managementleads the CRM and customer data strategy for a store‑led, omnichannel retail organization, with responsibility for drivingcustomer acquisition, retention, and lifetime value. This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) within‑store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E‑commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth. What You’ll DoOmnichannel CRM Strategy Define and execute a CRM strategy that drivesstore traffic, store and BOPIS conversion, and integrated omnichannel experiences Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation Align CRM programs withstore promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives Ensure the website and digital experiences supportin‑store, online, and omnichannel fulfillment options, including BOPISMaintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability Managecustomer de‑duplication processes, identity resolution, and master customer records Establish and maintain strongdata hygiene standards, including governance, validation, and ongoing quality monitoring Develop customer segments based onpurchase behavior, channel engagement, geography, preferred store, and category affinity Partner with analytics teams to measure customer behavior and performance acrossin‑store, digital, and omnichannel journeys Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA) Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs) Partner with IT, Digital, and E‑commerce teams to integratePOS, e‑commerce platforms, membership systems, and CRMLead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery Lifecycle Marketing, Personalization & Geo‑Targeting Develop CRM‑driven campaigns across email, SMS, push notifications, membership communications, and other owned channels Deliver personalized messaging and offers informed bychannel behavior, purchase history, and location signals Use geo‑targeting and store‑preference data to drivestore visits and online order reservations Leverage website behavior to guide customers towardstores, online reservations, or omnichannel fulfillment paths Establish test‑and‑learn frameworks to optimize personalization, cadence, and omnichannel conversion Membership & Retention Lead or closely partner onretail membership program strategy and execution Develop initiatives that increase repeat purchases, visit frequency, and long‑term customer value across channels Use CRM insights to re‑engage lapsed customers and strengthen cross‑channel loyalty Team Leadership & Cross‑Functional Collaboration Build, lead, and manage a high‑performing CRM and lifecycle marketing team Serve as the CRM and customer data subject‑matter expert across the organization Collaborate closely with Stores, Merchandising, Marketing, Digital, E‑commerce, IT, Analytics, and Customer Support Performance, Reporting & Optimization Define and track CRM and omnichannel KPIs including: Customer acquisition, retention, and lifetime value (CLV) Engagement and conversion across channelsBOPIS adoption and conversion rates Online‑to‑store attribution and influenced store sales Store visit frequency and omnichannel revenue contribution Monitor customer data quality and continuously improve accuracy and usability Deliver performance reporting and strategic insights to the CMO and executive leadership Continuously refine CRM programs to improve omnichannel performance and customer experience
What We’re Looking For:
- Bachelor’s degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
- Experience inbrick‑and‑mortar, omnichannel, or specialty retail8–12+ years of experience in CRM, lifecycle marketing, or customer experience in anomnichannel or retail environment3–5+ years of people management experience
- Hands‑on experience with CRM, marketing automation, POS, membership programs, and customer data platforms ( Bloomreachstrongly preferred)
- Experience managingcustomer data quality, de‑duplication, and data hygiene
- Strong analytical skills with the ability to connect customer insights tostore, digital, and omnichannel performance
- Strong understanding of customer data, attribution, and segmentation
- Experience with personalization, geo‑targeting, and lifecycle marketing
- Cross‑functional leadership and collaboration
- Occasional travel may be required
- Benefits That Support Your Growth and Well‑Being:
- At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunitiesto support continuous learning
- Paid Time Offfor regular associates to rest, recharge, and take care of what matters most 401(k) Retirement Plan with Company Matchto help you plan for the future
- Industry‑Leading Vendor and Company Trainingto build your skills and product expertise
- Clear Career Growth and Advancement Opportunitiesacross the organization
Why Micro CenterOur core promise is totake care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Also on the board Same function, level within a rung
Level
Manager
Location
Hilliard, OH
Occupation
Sales Managers
Industry
Electronics and Appliance Retailers
Posted
yesterday