Customer Experience Program Manager
Customer Experience Program Manager
virtual vocationsNew York, NY
8 days ago
Project Management SpecialistsInformation Technology Project ManagersSocial and Community Service Managers
Apply for this role →Owning the design and continuous improvement of the post-sale customer journey, the full-time Customer Experience Program Manager will manage customer experience programs, ensuring measurable outcomes and driving revenue retention in a remote environment.
Key Responsibilities:
Map and document the end-to-end customer journey, defining key milestones and engagement points across all customer segments
Design, launch, and manage customer experience programs, overseeing scoping, timelines, and post-launch measurement
Monitor key metrics to prioritize and build programs that drive Gross and Net Revenue Retention outcomes
Required Qualifications:
3-5 years of experience in program or project management, customer experience, or customer success within SaaS or technology sectors
Proven experience designing and documenting customer journeys across varied engagement models
Strong data-driven mindset with the ability to define metrics and analyze program impact
Hands-on proficiency with customer success and workflow platforms such as Salesforce or equivalent tools
Experience driving transformation initiatives within complex, multi-product organizations
Also on the board Same function, level within a rung
Level
Lead
Location
New York, NY
Occupation
Project Management Specialists
Industry
Special Needs Transportation
Posted
8 days ago