Yardi Support Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Field Client requests via ticketing systems email and or phone 2. Understand and interpret client request accurately 3. Enter and manage cases in support ticketing system 4. Setup and Configure new locations as request by the business units 5. Identify repeat requests and perform root cause analysis and recommend the appropriate solution to reduce repetitive requests 6. Develop and document plans, policy, standards, procedures and checklists 7. Provide support for assigned software applications 8. Create Custom ADHOC reports as requested 9. Enhance performance and functionality of the Yardi platform to meet business objectives 10. Provide Remote training for clients via web meeting (i.e. GoToMeeting, Web Ex, etc.)11. Proactively communicate updates on platform status and issues to management 12. Identify recommend and implement Yardi solutions and improvements 13. Compile and keep all documentation related to Yardi usage and functionality current 14. Ensure ticket resolution addresses client needs with the appropriate level of detail and within a reasonable time frame 15. Meet client requirements for response time resolution and escalation as appropriate 16. Escalate unresolvable service requests to management for appropriate handling 17. Applies knowledge and best practices 18. Document and share best practices with all internal teams 19. Assist Asset Managers in preparation of annual asset business plans, operating budgets and capital budgets as well as monitor actual performance against these budgets during the year 20. With the property management and accounting team spearhead the roll out, implementation/reimplementation of all Yardi modules and related interfaces including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module and Job Cost.21. Design specific Accounting, Development and Operational Reports at the request of the CFO.22. Willingness to assist in other areas as needed and be flexible with workload to meet the needs of the organization.

QUALIFICATIONS: Requires 3-5 years’ Yardi experience (maintenance and development) preferably in a multifamily environment Requires a Bachelors’ degree in computer science or related fields. An advance degree is preferred Microsoft Sql Database managementSSRS Reporting experience Highly Proficient in Microsoft Office Suite, Yardi, SQLStrong Analytical and technical skills, including stored procedure creating and report layout. Must possess strengths in verbal and written communications; ability to adapt communications/presentations and deliver clear and concise reports and analysis to senior management. Requires the ability to maintain data integrity and accuracy and use data to identify and solve problems. Requires the ability to articulate ideas to both technical and non-technical audiences. Requires ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences. Requires strong conceptual and analytical skills. Requires excellent interpersonal skills and a team player. Ability to meet deadlines and work in a structured corporate environment. Maintain confidentiality of all company and customer information. We're an Equal Opportunity Employer and Equal Housing Provider.