IT Service Desk Technician

Sunoco LP in Dallas is seeking an IT helpdesk specialist to provide frontline support for 6,000+ sites, ensuring maximum uptime and adherence to SLAs while assisting with technology rollout projects. You will troubleshoot hardware and software issues, assist with network connectivity, respond via phone, email or ticketing system, log accurate ticket details, escalate when needed, and contribute to knowledge base articles while providing positive customer support and rotating after-hours coverage.