Front Office Manager

The Role: As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing: Lead daily front office operations, including staff supervision and scheduling Train, coach, and develop front desk and guest service team members Oversee check ins, check outs, reservations, and billing accuracy Resolve escalated guest concerns and service issues professionally Ensure compliance with hotel policies, brand standards, and procedures Monitor financial processes such as cash handling and end of day reporting Communicate effectively with housekeeping, engineering, and leadership Support hiring, performance reviews, and team development Maintain a welcoming, efficient, and service focused front office environment Why You Will Love It Here Leadership role with daily guest impact Opportunities for growth within hotel operations Supportive, team oriented environment Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. EOE Qualifications Previous hotel front office leadership experience required Strong communication, leadership, and problem solving skills Organized, dependable, and detail oriented Comfortable using hotel systems, reporting tools, and front office processes Able to multitask and maintain professionalism under pressure Passionate about hospitality and creating excellent guest experiences Flexible to work any shifts, including holidays and weekends. Source: Dimension Hospitality