general dynamics information technologyLatham, NY
Hybrid Call Center Workforce Planner
Hybrid Call Center Workforce Planner
Hybrid Call Center Workforce Planner
general dynamics information technologyLatham, NY
4 days ago
Other Individual and Family ServicesTemporary Help ServicesTelemarketing Bureaus and Other Contact Centers
Apply for this role →General Dynamics Information Technology, Inc. seeks a Workforce Management Analyst to support NYSDOH Medicaid Management Information System provider services call center.
You will help with workforce planning, scheduling, real-time monitoring, and reporting for a multi-skilled center; hybrid at Albany office; requires 2+ years in call center/workforce management; strong Excel, Word, and Zoom skills; preferred NICE/Verint/Calabrio.
Also on the board Same function, level within a rung
Level
Mid
Location
Latham, NY
Occupation
Management Analysts
Industry
Other Individual and Family Services
Posted
4 days ago