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Call Center Specialists

Call Center Specialists

robert halfAlbany, NY

9 days ago

Customer Service RepresentativesOffice Clerks, GeneralSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Temporary Help ServicesTelemarketing Bureaus and Other Contact CentersEmployment Placement Agencies
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Call Center Specialists We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring a customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment.
Responsibilities:
  • Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through.
  • Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns.
  • Share updates on active games, upcoming launches, jackpot activity, and promotional programs so retailers can plan effectively.
  • Review and prepare required forms and documentation, ensuring all records are completed correctly and submitted on time.
  • Partner with retailers and internal teams to research ordering discrepancies, shipment issues, and inventory-related questions.
  • Conduct outbound follow-up with retailers who have not yet confirmed their orders and help secure timely responses.
  • Use computer-based tools, including Enterprise Series and customer service systems, to enter information and track interactions.
  • Balance multiple tasks throughout the day while maintaining service quality and meeting productivity expectations.
  • Expand knowledge through cross-training to provide broader team support and improve issue resolution coverage.

Also on the board Same function, level within a rung

Level

Junior

Location

Albany, NY

Occupation

Customer Service Representatives

Industry

Temporary Help Services

Posted

9 days ago

Apply for this role (opens in a new tab)