Scheduling Specialist

Key Responsibilities: Answer incoming calls and electronic requests from patients, family members, and external parties Register new patients and ensure accurate data entry into the electronic medical record system Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed Schedule healthcare appointments in accordance with system and clinic guidelines Interpret physician orders to schedule tests and procedures accurately Provide appointment details, required preparation instructions, and payment information Document patient messages and communicate them to administrative or provider staff Identify urgent patient situations and elevate appropriately for triage Maintain professionalism and composure when handling upset callers, escalating priority issues as needed Top Skills Customer Service experience required Call Center experience required Typing and computer proficiency required Medical Terminology experience is a plus Additional Notes

Interview Type: 2 rounds of interviews Certification/Degree Requirements: High School Diploma Required