Part Time Warranty Coordinator
Part Time Warranty Coordinator
carrier enterpriseKnightdale, NC
3 days ago
Customer Service RepresentativesHeating, Air Conditioning, and Refrigeration Mechanics and InstallersSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant WholesalersRefrigeration Equipment and Supplies Merchant WholesalersPlumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers
Apply for this role →Part Time Warranty Coordinator- HVAC Products | Carrier Enterprise Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. Objective The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone. Assist customers in understanding their warranty coverage, terms, and conditions. Process warranty claims efficiently, ensuring timely and accurate resolution. Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system. Provide customers with updates on the status of their warranty claims. Collaborate with internal departments, such as technical support and logistics, to resolve customer issues. Escalate complex or unresolved issues to the appropriate team members or supervisors. Gather and document customer feedback to help improve products and services. Stay informed about company products, services, and warranty policies. Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Qualifications:
High school diploma or equivalent; college degree preferred. Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required. Strong verbal and written communication skills. Excellent problem-solving skills and attention to detail. Ability to handle high-stress situations and manage multiple tasks simultaneously Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
Also on the board Same function, level within a rung
Level
Entry
Location
Knightdale, NC
Occupation
Customer Service Representatives
Industry
Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers
Posted
3 days ago