eDiscovery Technical Lead

Our client, a leading global law firm, is seeking a skilled and detail‑oriented eDiscovery Technical Lead to join their dynamic litigation support team. In this role, you'll be responsible for managing end‑to‑end eDiscovery processes — from data processing and platform setup to supporting cutting‑edge LegalTech tools and advising stakeholders across practices. This is a high‑impact position that requires technical expertise in tools like Relativity, Reveal, or Nuix, strong communication skills, and the ability to thrive under pressure in a fast‑paced, collaborative environment. This is a hybrid role based in New York. Service DeliveryResponsible for ensuring quality control procedures are consistently followed across all service delivery activities Ensure the Litigation Support Specialist and Manager are informed of all tasks and projects, with delivery approaches discussed and agreed upon in advance Prepare and follow recommendations, project plans, cost estimates, procedures, and specifications, ensuring quotations are provided and instructions are confirmed in writing Process data received in a variety of formats, including native files and load files, with mapping, ingestion, and exception management as required Configure and customize review platforms, perform searches and data reduction activities, create review batches, tailor coding layouts, and establish user roles and permissions Complete native and load file productions in accordance with agreed specifications Handle first‑line support requests and work closely with second‑ and third‑line support teams to resolve technical issues Serve as an escalation point for service‑related concerns, promptly raising complaints from the Practice to the Manager and supporting resolution efforts Maintain accurate project, process, and product documentation Administer software and hardware utilized by the eDiscovery team Support the collection, tracking, and reporting of operational statistics Assist with the deployment of LegalTech solutions to improve matter delivery efficiency and perform ongoing maintenance and updates to maximize effectiveness Provide front‑line support for client and Practice inquiries relating to LegalTech tools and develop or update user guides and FAQ materials to improve adoption and understanding Track and report on basic ROI measures for LegalTech solutions while collecting and evaluating supplier performance feedback to support continuous improvement Document client requirements for new LegalTech use cases and effectively manage and record changes to client instructions Work collaboratively with team members to resolve common technical issues and maintain logs of support requests to identify recurring trends and opportunities for proactive improvement Ensure all defensible processes and data security requirements are followed at all times Partner with the global eDiscovery team as required, maintaining documentation within Monday.com to support effective communication, collaboration, and operational efficiencySubject Matter Expertise & Relationship ManagementResponsible for the successful end‑to‑end execution of eDiscovery projects, including data processing, production preparation for disclosure and investigations, use of TAR capabilities, Early Case Assessment tools, GenAI solutions, eBundling platforms, and case management systems Remain current on industry developments by attending relevant seminars and presentations, sharing knowledge gained, and contributing to training initiatives for team members Support the creation of training materials for LegalTech users and participate in knowledge‑sharing activities to remain informed of emerging trends and technologies Assist with data entry and analysis relating to usage trends while ensuring LegalTech tools comply with security and compliance requirements Provide support and guidance on LegalTech tools and associated processes while maintaining high standards through adherence to quality control and planning methodologies Attend LegalTech‑focused events and presentations to stay aligned with industry developments and encourage innovation across the team Manage the expectations, priorities, and interests of multiple stakeholders across the Practice Deliver specialist advice and support tailored to the specific requirements of each clientCharacteristics, Skills, & ExperienceDemonstrates a collaborative team‑focused approach and is willing to support clients and colleagues outside normal business hours when required to meet deadlines Available to participate in on‑call support during peak workload periods Strong attention to detail, particularly when undertaking repetitive or time‑intensive tasks Ability to gain the confidence and respect of colleagues and team members Professional, honest, open, diplomatic, and direct communication style Self‑motivated with a proactive approach to work Excellent communication and interpersonal skills Committed to delivering exceptional levels of customer service Performs effectively in high‑pressure situations Approachable, adaptable, and eager to learn new skills, technologies, and platforms while taking ownership of responsibilities Confident and appropriately assertive when required Appreciates and works effectively within a culturally diverse environment Demonstrated experience supporting projects through all stages of the eDisclosure lifecycle Experience with eDisclosure platforms such as Relativity, Reveal, Disco, Axcelerate, Nuix, Sharedo, or Opus2 Able to communicate technical concepts and solutions clearly to non‑technical stakeholders Capable of prioritizing competing demands quickly and calmly during busy periods Strong administrative and organizational skills Experience in quality assurance and customer service environments Excellent attention to detail Understanding of corporate business operations and dynamics Ability to influence and lead through collaboration and effective stakeholder engagement Comfortable working with a broad range of teams, including business leaders, product delivery teams, and other stakeholdersExpected salary for this role is $125,000 - $140,000 commensurate with experience, training, skills, qualifications, and other market factors.