Return Agent - Detroit Airport

Schedule: This will be a full time position. This position is a union environment and requires open availability, including mornings, afternoons, evenings, weekends and holidays to accommodate any schedule during a shift bid.

Responsibilities: We are hiring now for immediate openings. Responsibilities include: Greet all customers using prescribed, appropriate dialogue as they arrive on the lot Remind customer to check for personal belongings Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using the prescribed dialogue Inquire about service, satisfaction and document dissatisfaction Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use of proper statement to determine if vehicle is being returned with full tank of gas Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans QualificationsMust be at least 18 years old Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future High School Diploma or G.E.D. required Minimum of 6 months customer service experience Must have a valid driver's license with no more than 2 moving violations within the last 3 years No drug or alcohol related convictions on driving record in the last 5 years Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays