mashreqDenver, CO
Relationship Officer - DBC Balance Builder Retention
Relationship Officer - DBC Balance Builder Retention
Relationship Officer - DBC Balance Builder Retention
mashreqDenver, CO
yesterday
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersCustomer Service Representatives
Commercial BankingSavings Institutions and Other Depository Credit IntermediationCredit Card Issuing
Apply for this role →Job Description
Job Purpose:
- To achieve monthly KPIs (Save Rate) assigned.
- To maintain standard performance to achieve top save rate and maximum retains without OfferTo ensure that all Retention efforts and activities are directed to meeting card business goals.
- To ensure assigned card retention monthly targets are achieved
- To ensure that there is no complaints or errors.
- Top call quality scores and Customer service etiquettes to be displayed over the calls.100% adherence to the defined retention ADM.Adherence to TAT for all the customer request received.
- Adherence to discipline and punctuality
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve retain out comes.
- Job InfoJob Identification 4064 Job Category Mashreq
- BankPosting Date 12/11/2025, 07:00 AMJob Schedule Full time
- Locations Pakistan (Remote work (RW))
Also on the board Same function, level within a rung
Level
Mid
Location
Denver, CO
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Commercial Banking
Posted
yesterday