ELDE - Mail Operations Clerk Supervisor

The Position: The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Finance Department/Controller Bureau? The Controller Bureau within Finance Department plays a critical role in supporting the City's operations through reliable, efficient, and accountable financial and administrative services. The Mail Operations Clerk Supervisor position will be an integral part of these effortsoverseeing mail, shipping, delivery, and inventory operations that support departments and employees across the City. This position offers an opportunity to lead a team, coordinate essential services, and help ensure mail operations are accurate, timely, and responsive to the needs of City departments. This role also provides a chance to strengthen leadership, operational, and customer service skills while working in a collaborative environment that values innovation, continuous improvement, and professional growth. We are looking for someone who is: Organized and detail-oriented. You are able to effectively manage mail, shipments, inventory, records, and competing priorities while maintaining accuracy and efficiency. Service-oriented. You are committed to providing responsive, professional support and delivering excellent customer service to City departments. Knowledgeable and adaptable. You are able to apply United States Postal Service (USPS) regulations and procedures while adapting to changing postal requirements. A clear communicator. You are able to communicate effectively with employees, customers, vendors, and other City staff. A problem-solver. You are able to exercise sound judgment, identify issues, and recommend improvements to mail operations and procedures. Safety-conscious. You are committed to promoting safe work practices when handling mail, packages, equipment, and materials. A strong leader. You are able to lead operations, supervise staff, and foster a productive and accountable work environment. What you will typically be responsible for: Coordinating daily incoming and outgoing mail, packages, shipments, and interoffice mail operations. Monitoring postage usage and expenses, maintaining postage meter funds, and preparing related records and reports. Operating and maintaining postage meters, scales, and other mail processing and business equipment. Maintaining inventory of mailroom supplies and ordering materials as needed. Coordinating courier and delivery services for City departments and operating a City vehicle for mail and package pickup and delivery. Developing, updating, and implementing administrative procedures to improve mail operations and service delivery. Ensuring mail operations comply with applicable USPS requirements, City procedures, and safe work practices. Supervising, training, and evaluating Mail Operations Clerk staff. A few reasons you might love this job: You will make an impact across the City by supporting departments and employees throughout the organization and helping keep essential City services moving. You will enjoy variety in your workday by combining hands-on mail and shipping operations with customer service, inventory management, administrative duties, and supervisory responsibilities. You will be a problem-solver who uses sound judgment and expertise to resolve day-to-day operational challenges and identify opportunities to improve mailroom processes. You will lead and develop a team by training, mentoring, and supporting employees while fostering a collaborative and high-performing work environment. You will work with a purpose by providing an essential service that supports City operations and helps serve the community. A few challenges you might face in this job: You will balance competing priorities by coordinating incoming and outgoing mail, shipments, deliveries, staffing needs, and departmental requests while meeting deadlines. You will manage high-volume and time-sensitive mailings by ensuring large or specialized mailings are accurate, properly prepared, and processed in accordance with USPS requirements. You will stay current with changing requirements and technology by keeping up to date on postal rates, regulations, mailing technologies, equipment, and City procedures. You will handle physical and operational demands by safely moving mail, packages, and supplies and ensuring equipment and delivery vehicles remain in safe working condition. Competencies Required: Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Adaptability: Responding positively to change and modifying behavior as the situation requires Attention to Detail: Focusing on the details of work content, work steps, and final work products Customer Focus: Attending to the needs and expectations of customers Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results. Leadership: Guiding and encouraging others to accomplish a common goal Oral Communication: Engaging effectively in dialogue Professional & Technical Expertise: Applying technical subject matter to the job Reading Comprehension: Understanding and using written information Teamwork: Collaborating with others to achieve shared goals Using Technology: Working with electronic hardware and software applications Writing: Communicating effectively in writing Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.