planet fitnessChattanooga, TN
Lead Front Desk Associate
Lead Front Desk Associate
Lead Front Desk Associate
planet fitnessChattanooga, TN
2 days ago
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Retail Sales WorkersExercise Trainers and Group Fitness Instructors
Fitness and Recreational Sports CentersAll Other Amusement and Recreation IndustriesSports and Recreation Instruction
Apply for this role (opens in a new tab)Job Details:
Job Location: Hixson - Hixson, TN 37343, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Essential Duties and Responsibilities:
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- In addition to the above duties, the Lead Front Desk Associate is expected to:
- Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
- Perform club opening and closing duties (key holder)
- End of day metrics reporting
- Follow up/coaching with staff
- Minimum Skills
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
Minimum Qualifications:
- 18 years old or olderA High School Diploma Or Equivalent required
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
- Hours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.
- Weekday and/or Weekend Hours based on club needs.
- Open or flexible availability is a plus.
Benefits:
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives
Planet Fitness is an Equal Opportunity Employer
Qualifications:
Also on the board Same function, level within a rung
Level
Mid
Location
Chattanooga, TN
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Fitness and Recreational Sports Centers
Posted
2 days ago