Desktop Support Specialist

Rate: $33-36/hr. W2 with benefits Desktop Support Specialist - Tier 1 Required:4+ years of technology/desktop support experience Extensive knowledge of Windows desktop environment and MACsKnowledge of Windows Server environment administration (AD, Exchange)Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks Ability to work efficiently as part of a team environment Ability to work well independently and be proactive with task and time management Ability to diagnose software and hardware problems Effective oral and written communication skills Effectively manage relationships with all levels of internal stakeholders Experience A+, Network & Microsoft Certified Desktop Support Technician preferred Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACsProficient with: Basic TCP/IP networking VoIP Telephony Windows Terminal Server end user support Mobile device support - Blackberry & iPhone Printer technologies Video conference & meeting room technology Dell workstation hardware Excellent communication & organizational skills Strong telephone and customer service skills Strong analytical and problem-solving skills. Availability to work overtime, as required