Vice President of People

Vice President of PeopleAbout the Company Popular provider of help desk software Industry Internet Type Privately Held, VC-backed Founded 2011 Employees 51-200 Funding $11-$25 million CategoriesInformation Technology & Services Technology Internet CRM Customer Service Customer Support Tools Group Email Email Finance Software Specialtiesweb applications email cloud and help desk help desk customer support customer service shared inbox knowledge base live chat and customer experience Business ClassificationsSAAS B2BAbout the RoleThe Company is seeking a VP of People to join their dynamic, remote-first team. The successful candidate will play a pivotal role in the company's evolution, leading the people function and shaping the organization's growth and culture. This hands-on leadership position demands a strategic thinker with a proven track record in a scaling B2B SaaS environment, particularly in the $30M–$150M ARR range. The VP of People will be responsible for all aspects of the employee lifecycle, from recruitment to organizational development, and will be instrumental in maintaining a strong, values-driven culture. A key focus of the role is on leveraging AI to enhance people practices and driving the company's new strategic narrative through its people. Candidates for the VP of People role at the company should have a background as a people leader, with experience in HRBP and a deep understanding of how to partner with the business. The ideal candidate will be creative in their approach to people strategies, hold a high bar for performance, and be adept at communicating clearly and empathetically in a remote setting. The role requires a leader who is not afraid to challenge the status quo, is data-driven, and can align people programs with business needs. The company values progress, craft, and a strong sense of ownership, and the VP of People will be expected to embody these values and lead the team in doing the same. Hiring Manager Title COOFunctionsHuman Resources