TELEPHONE OPERATOR / SWITCHBOARD OPERATOR
TELEPHONE OPERATOR / SWITCHBOARD OPERATOR
innovation at workBronx, NY
16 days ago
Switchboard Operators, Including Answering ServiceTelephone OperatorsReceptionists and Information Clerks
Telephone Answering ServicesTelemarketing Bureaus and Other Contact CentersGeneral Medical and Surgical Hospitals
Apply for this role →Telephone Operators Innovation At Work, Inc. is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility. Operators will provide professional telephone services by answering incoming calls, routing calls to appropriate departments, and assisting callers with general information.
This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional and courteous demeanor.
Key Responsibilities include:
Answer incoming telephone calls in a timely and professional manner
Route calls to the appropriate hospital departments or personnel
Provide general information to callers regarding hospital services and locations
Assist with paging and emergency communications when required
Maintain accurate communication logs and records
Respond calmly and effectively during high call volume periods
Provide courteous and helpful assistance to patients, visitors, and hospital staff
Follow established communication procedures and privacy guidelines
Requirements:
High school diploma or equivalent required
Previous experience in customer service, call center operations, or telecommunications preferred
Strong verbal communication skills and clear speaking voice
Ability to handle multiple calls and prioritize tasks efficiently
Ability to remain calm and professional during busy or stressful situations
Strong attention to detail and organizational skills
Basic computer skills
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to complete required training and comply with facility policies
Also on the board Same function, level within a rung
Level
Junior
Location
Bronx, NY
Occupation
Switchboard Operators, Including Answering Service
Industry
Telephone Answering Services
Posted
16 days ago