Account Manager Retail - North America

At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Abercrombie and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses. We are looking for an experienced Account Managerto join our Customer Engagement team. You will play a key role in driving customer retention and business growth, while building lasting relationships with some of the world’s most iconic retail brands. In this role, you will focus on strengthening and expanding our relationships with existing customers, driving revenue growth, and ensuring customer success aligns with business outcomes. You will act as a strategic partner to our clients, identifying new opportunities and ensuring a seamless experience across all touchpoints. Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers, becoming a trusted strategic partner. Identify and drive upsell and renewal opportunities by deeply understanding customer needs, business drivers and future plans. Develop and execute strategic account plans that align with the customer’s goals and the broader partnership vision, ensuring mutual growth. Lead discussions related to upsell & renewal, prepare proposals, manage pricing negotiations, and ensure contract renewals are seamless and on schedule. Identify and share opportunities for cross-sell with partners in Sales. Advocate for customer needs internally, influencing product development, marketing initiatives, and service improvements to enhance customer value. Partner closely with Implementation and CSMs to ensure a coordinated approach to customer health, satisfaction, and expansion activities. Maintain accurate account records in CRM tools. Report on pipeline activity, renewal status, and revenue forecasts to leadership. Stay informed about industry trends, competitor activities, and customer developments to proactively position solutions and grow the account.

A professional environment that supports personal and professional growth. “First People, then Technology”Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive. Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws. Trusted Advisor and Creative Partner : Strong business acumen and ability to develop customized approaches that align with customer needs. You’re comfortable scaling information with varied stakeholders, building meaningful relationships, and supporting deal conversations that create value for both the customer and the business. Project Management and Collaboration : Proven ability to independently plan and manage multiple complex projects simultaneously. You must have the ability to coordinate cross-functional teams to achieve common objectives and ensure timely alignment with customers’ business objectives. Communication Skills : A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong presentation skills, be effective at engaging stakeholders and be able to translate complex solutions into accessible concepts. Self-Drive and Entrepreneurial Mindset : A hands‑on, agile, and solution‑oriented approach is essential for thriving in a fast‑paced environment. You should enjoy the opportunity to take the lead on a solution with leadership and peers as sounding boards and resources, and demonstrate the ability to maximize customer satisfaction and drive innovative solutions independently. You bring 6-8+ years of experience in Account Management, Customer Success, or similar client‑facing roles, ideally in SaaS or retail tech. This is a hybrid role based in Burlington, MA, requiring in‑office presence 2 days per week. Domestic and international travel (35%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment. AI in your work At Nedap, we see AI as a valuable tool to help us work smarter. We are curious about what it makes possible and actively explore how it can help us collaborate better, improve the way we work, and create solutions that truly matter. We expect you to do the same: remain curious, explore how AI can add value in your work, and use it thoughtfully, responsibly, and with sound judgment. We provide the tools, space, and support to do so. About Nedap Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.