Service Account Manager

Job Description: Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how. At ICS, people come first. We invest in our team's growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we're excited you're here.

Manages multiple, ongoing, opportunities focusing on selling service contracts, small turnkey projects and repairs. Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customer Solicits support from and communicates effectively with the entire service and sales team and support staff Keeps management informed of progress and account status. Knows when to call for assistance from management and team members to keep the sales process moving Provides weekly / monthly account business activity reports and annual forecasts Flexibility to work outside normal work hours, as required The Required Profile Bachelor's Degree in Engineering, Business or related field and typically 1-10 years account management or project management/estimating experience; or equivalent experienceHVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUSExisting book of business and contacts in designated territory is preferred Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook Other Skills/Abilities Strategic SkillsAbility to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story Operating SkillsAbility to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow. Behavior SkillsAbility to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals. Personal and Interpersonal SkillsAbility to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings. Negotiating SkillsAbility to settle differences, compromise or reach agreement while avoiding argument and dispute. Presentation SkillsAbility to communicate and transfer knowledge in a precise, concise and logical manner. Demonstrates professional facilitation skills and has a professional presence.