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Service & Route Coordinator

Service & Route Coordinator

watercoWaterbury, CT

6 days ago

$20-24/hour

Customer Service RepresentativesDispatchers, Except Police, Fire, and AmbulanceWater and Wastewater Treatment Plant and System Operators
Water Supply and Irrigation SystemsPlumbing, Heating, and Air-Conditioning ContractorsPlumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers
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Service/Route Coordinator Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.
Pay: $20-24/hour
Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) Match Exclusive Culligan Product Discounts Paid Time Off (PTO) Tuition Reimbursement Life Insurance
What You'll Do:
  • Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
  • Provide in-person customer support and assist with service-related questions
  • Optimize service schedules and assign routes to ensure efficiency for field technicians
  • Set up and maintain customer accounts
  • Track service completion and collaborate with field teams to resolve scheduling conflicts
  • Process invoices, work orders, and discounts to ensure accuracy and compliance
  • Support field teams with real-time coordination and communication
  • Monitor daily call volumes and propose process improvements
What We're Looking for:
  • 1+ years of customer service experience, route coordination or operations (preferred)
  • High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
  • Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
  • Strong communication and organizational skills
  • Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment
Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Also on the board Same function, level within a rung

Level

Junior

Salary

$20-24/hour

Location

Waterbury, CT

Occupation

Customer Service Representatives

Industry

Water Supply and Irrigation Systems

Posted

6 days ago

Apply for this role →