oci hospitalityBaton Rouge, LA
Guest Services Representative FT/PT positions
Guest Services Representative FT/PT positions
Guest Services Representative FT/PT positions
oci hospitalityBaton Rouge, LA
Apply for this role (opens in a new tab)today
Essential Duties and Responsibilities:
- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates?telephone courtesy and professionalism??Attentively listens to guests and anticipates any additional needs or concerns
Maintains clean and professional appearance of?public areas and hotel office??Uses appropriate?selling techniques to maximize?revenue and occupancy?
Ensures all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
Processes departmental reports
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Performs additional responsibilities as assigned by leadership
Requirements:
- QualificationsStrong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
Also on the board Same function, level within a rung
Level
Entry
Location
Baton Rouge, LA
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels and Motels
Posted
today