Customer Service Associate

Pay Rate Range: $19-20.22

Responsibilities: Provide professional and timely customer support while ensuring a positive customer experience. Independently handle customer inquiries, concerns, and service-related issues. Research and resolve customer issues using online tools and internal resources. Identify recurring customer concerns and proactively recommend solutions. Communicate professionally with customers, team members, and upper-level management. Maintain accurate documentation and follow up on customer issues through resolution. Use email, chat, Microsoft Office, and other online platforms to manage customer requests. Collaborate with team members and escalate complex issues when necessary.

Requirements: Minimum of 1 year of prior customer service experience. Strong verbal and written communication skills with professionalism and confidence. Ability to work independently with strong organizational and time-management skills. Excellent problem-solving, decision-making, and multitasking abilities. Strong internet research skills and familiarity with online shopping platforms. Proficiency in Microsoft Office, email, chat, and internet-based tools. High School Diploma or equivalent required. College degree and 3+ years of customer service experience preferred. Previous call center or face-to-face customer service experience is a plus. Ability to successfully complete a pre-employment assessment Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity: Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.