QGenda Technical Engineer - New Grad 2026

Your Role Here’s what you will be doing: Provide reactive support to QGenda customers by delivering accurate, timely solutions to technical issues. Learn core product functionality and follow established troubleshooting processes. Collaborate with peers and senior engineers to resolve cases efficiently. Maintain a professional and positive attitude in all customer and company interactions. Demonstrate foundational technical knowledge for Tier 1, 2, and 3+ support. Manage a diverse workload of support cases and complex projects independently. Update, customize, configure, and manage client environments continuously. Meet Service Level Objectives and achieve high customer satisfaction through timely, accurate solutions. Promote customer stability and self-reliance through knowledge transfer and use of QGenda Help Center. Adhere to support policies, workflows, and ticket-handling processes. Handle Concierge phone support with verbal and technical proficiency. Collaborate with Customer Success Team, Product Liaison, and other teams on technical issues. Act as a point of escalation for the QSS team as a Swarm Lead to resolve escalated cases. Identify and expand potential client risks to the Customer Success Team. Mentor and train QSS team members, sharing best practices and providing technical guidance. Complete other duties as directed by QGenda management or leadership. About You The company is looking for candidates with: Strong collaboration and communication skills. Solid case and time management abilities with attention to detail. Ability to complete assignments autonomously and maintain timely communication. Availability to begin full-time employment starting October 2026. Experience You Bring Bachelor’s degree required. Not Required, But Nice to Have Technical degree. Previous software experience. Customer-facing experience.