Customer Service Representative

Position: Support Center Agent

Job Description : -Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CLIENT Support Center systems -Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility. -Responds to customer requests by providing functional and navigational support of CLIENT Support Center systems. -Assists firms with routine questions regarding credentialing, systems usage and issues. -Confers with senior CLIENT Support Center staff and subject matter experts for guidance on complex issues as appropriate. -Documents all incoming customer inquiries as necessary per CLIENT Support Center procedures and policies. -Develops proficiency on registration rules. -Utilizes computer resources and software applications as necessary. -Demonstration of CLIENT’s values. -Collaboration, both in-person and virtually, in furtherance of CLIENT’s mission of investor protection and market integrity. #LI-CGTS #TS-0455