eteamSt Joseph, MO
Desktop Support III
Desktop Support III
Desktop Support III
eteamSt Joseph, MO
yesterday
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role →Desktop Support III
Location: St. Joseph, MO (Hybrid: 3 days per week onsite)
Duration: 6 monthsResponsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support
- 1st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- New User trainings
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes?
- Product Family verifications?
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by LeadershipSkills
- Experience with GxP computerized systems
- Experience with SQL
- Well organized; ability to prioritize assigned tasks
- Experience working within a team environment
- Experience with customer serviceEducation
- IT or Business Degree (Associate or Bachelors)
- Preferred: Experience with global systems and users
Also on the board Same function, level within a rung
Level
Junior
Location
St Joseph, MO
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
yesterday