Concierge Lead, Guest Services

Key responsibilities: Lead and inspire a team to deliver exceptional hospitality and personalized service for a select portfolio of guests Research and curate unique travel itineraries, sourcing exclusive accommodations and experiences tailored to client preferences Build and maintain strong relationships with clients and stakeholders, ensuring high levels of satisfaction and confidentiality throughout the trip planning process Required qualifications 10+ years of luxury travel experience, particularly with VIP or high-net-worth clientele 5+ years of team management experience in a relevant field Proven ability to design and sell tailor-made itineraries for discerning travelers Strong knowledge of global travel destinations and luxury accommodations Bachelor's Degree in Business Administration, Hospitality, Tourism, or a related field (preferred)