Penalty Support Specialist - Hybrid

Contract Length: 1 year from projected start datePay Rate: $18/hr on W2 (all inclusive), overtime availableWork Hours: Monday to Friday, 8 am - 5 pm (40 hours/week) Onsite Requirement: Must be onsite as needed to process mailCandidate Requirement: Local candidates only; must be available for in-person interview and able to start within 2 weeks of offerPrimary ResponsibilitiesProcess incoming AZ tax forms (Forms 285 and 290), review for accuracy and completenessPrepare and process Power of Attorney (POA) and Penalty Abatement forms for data entryOrganize and securely store paper, email, and fax records of forms and actions takenResearch and resolve POA and prescreening issues or questionsServe as point-of-contact for taxpayer inquiries related to Forms 285 and 290 Provide basic (tier 1) customer service to taxpayers regarding form completionEscalate complex or intermediate taxpayer inquiries to senior team membersProcess mail onsite as assignedPerform other administrative duties as assignedRequired SkillsBasic administrative skills (typing, filing, etc.)Knowledge of basic office equipment10-key experience (preferred) Ability to handle confidential information securelyEducation- Associate's degree or equivalent experience preferredOther RequirementsMust pass background check and drug screening (HireRight/Global ID facial biomatrix) Must specify current location on resume (local only) Must be able to attend in-person interview within 1 week of posting close date