Employee Lease Program Administrator - Junior

Position Type: Contract Onsite Required

Education: High School Diploma

Skills: 1+ years of Customer Service experience Excellent organizational and communication (verbal and written) skills. Attention to detail Data entry skills

Responsibilities: Daily administration of the Employee Lease Program, which includes the implementation of program guidelines, processes and procedures. Primary objectives are to create lease documents with a high degree of accuracy and provide resolution through timely responses to customer/employee inquiries via phone, email, workbasket and direct mail. Validate order requests and related account information Prepare documents with accuracy Review program-related inquiries Resolve employee concerns/issues Provide Mercedes-Benz affiliate coordinator support Assist Company Car Coordinator with manager and field vehicles as required Support Pre-Term Remarketing process for employee lease accounts Act as liaison between the employee/customer, the dealership and internal departments Document Employee/Customer accounts/orders for action resulting from contact Phone Experience Outlook Experience