Field Dispatch Technicians

JOB DESCRIPTION: Must have valid driver's license and reliable vehicle with the ability to carry a 6-foot ladder Must have a working smartphone to access company email and company ticketing system Must have basic cabling tools/technician tools Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel Must be proficient in utilizing technical tools such as cable testers and fiber testers. Requires experience in working in communications closets Must be able to safely lift heavy objects Must understand cable patching processes and procedures Must be familiar with 66 Block and 110 Block cross connect procedures Must have a basic knowledge of data communications networking Must be able to assist in troubleshooting issues Must understand network terminology Must be familiar with IP phone Requires good interpersonal communications skills Must be able to explain technical issues in a way the customer will understand an issue Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution Experience and Education 5 years of experience in data communications Must have a basic knowledge of Cisco Phones, switches and routers Must have a basic knowledge of local and wide area networking. High school diploma or equivalent required