Supervisor - Business Systems Quality Assurance

Responsibilities: Supervise day-to-day QA activities, testing, automation support, and QA governance across projects and functions. Coordinate manual, automated, regression, integration, functional, and end-to-end testing in qTest and related platforms. Ensure adherence to QA standards, methodologies, and automation frameworks. Develop, execute, and maintain automated testing solutions using Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar tools. Assign resources, manage workload, and align testing with release objectives. Identify opportunities for process improvement, automation expansion, and defect reduction. Manage test data, environment readiness, and execution planning across QA and non-production environments. Monitor QA metrics and defect trends; communicate risks to management and stakeholders. Facilitate defect triage, root cause analysis, and resolution activities. Prepare reports and dashboards on testing progress, QA performance, and release readiness. Support SAP S/4 testing, including business process validation and financial system testing. Provide coaching and day-to-day supervision to QA analysts and automation resources. Coordinate with vendors and external QA resources as assigned. Support changing priorities, release schedules, and enterprise transformation initiatives.

Key requirements: HS Diploma or equivalent; Bachelor's degree preferred in Business, Information Systems, Computer Science, or related field. 8+ years in Quality Assurance, test management, automation, or related technology roles. 1-3 years of supervisory or team leadership experience. Strong experience with qTest test management platform and QA lifecycle processes. Experience with automation tools Tosca, Power Automate, Alteryx, Databricks, Selenium. Experience coordinating QA activities, release testing, and quality governance. Strong understanding of SAP S/4 and SAP FICO business processes (preferred). Experience with regression, integration, functional, UAT, and end-to-end testing. Analytical and reporting skills with Excel and QA metrics tools. Strong communication, leadership, and collaboration skills; able to manage multiple priorities. strong communication collaborative approach customer service mindset qTest Tosca Power Automate