LaundroLab Store Manager - South Charlotte

Department: Laundro

Employment Type: Full-time, salaried

Compensation: $60,000 per year, plus performance bonuses ($70K - $80K OTE)

Position Summary: Our Charlotte stores are run by two Managers who hold the same standard: an AM Manager and a PM Manager. Each Manager fully owns the store during their shift, including customers, team members, production, logistics, and problems, and sees issues through to resolution. In addition, each Manager owns one specialty area of the business across both shifts: equipment, facility, and fleet maintenance, or hiring, training, and team development. Your success will be measured by your ability to increase store profits, drive 5-star customer reviews, and keep the facilities in strong working order. Your success will be determined by your ability to hire well, schedule the appropriate number of hours, and coach and motivate the team.

Essential Duties and Responsibilities: Shift Ownership & Operating RhythmOwn everything that happens on your shift, including customer escalations, staffing gaps, and workflow, until you resolve each or hand it off. Lead the daily & weekly huddle covering sales, operations, marketing, and facility priorities. Complete a documented shift handoff with your counterpart during the midday overlap. Follow all cash handling, opening, and closing procedures.

People & Performance Management: Build schedules across self-serve, processing, and logistics, and resolve callouts so every shift is covered with the appropriate number of hours to achieve productivity targets..Manage performance on reliability and results using weekly tracking of sales, cleanliness, pounds per hour, and the driver scorecard. Conduct maintenance, cleaning, and quality audits using the company rubric, follow up on every miss, and ensure compliance with SOPs and company policies. Coach in the moment, conduct performance reviews, and complete corrective action when necessary.

Quality & Audits: Conduct maintenance, cleaning, and quality audits using the company rubric, follow up on every miss, and ensure compliance with SOPs and company policies. Specialty Ownership: Maintenance & Facility The AM Manager owns the following across both shifts:

• Build and run a preventive maintenance schedule for all washers, dryers, and processing equipment.
• Troubleshoot equipment, make first-line repairs, and manage outside technicians and vendors.
• Maintain a log of down machines, repairs, and costs, and manage parts inventory.
• Own facility upkeep (plumbing, HVAC, lighting, exterior) and fleet vehicle maintenance.
• Specialty Ownership: Hiring & Training
• The PM Manager owns the following across both shifts:
• Identify hiring needs; source, interview, and hire team members; and coordinate onboarding and new hire paperwork.
• Coordinate training across all business lines, assigning Leads to deliver it and following through so it sticks.
• Track training and cross-training completion, and maintain a bench of trained team members to cover callouts.
• Key ResultsEBITDA: Drive the store's EBITDA through:
• Self-service revenue growth
• Van utilization
• Pounds per hour5-Star Reviews: Consistent, high-quality customer experiences.
• Maintenance Spend: Controlled through preventive maintenance and vendor management.
• Machine Uptime: Equipment running and available to customers.
• Also tracked: wash & fold pounds, tasks per hour, driver scorecard, audit scores, shift coverage, time to fill, 90-day retention, and training completion.