Customer Success and Sales Manager

Primary Responsibilities: Answer inbound sales inquiries and convert leads into customers. Build estimates and follow up on outstanding proposals. Maintain relationships with existing customers. Handle customer concerns and ensure a five-star experience. Identify opportunities to upsell additional services (termite, mosquito, irrigation, aeration, tree amp; shrub, etc.).Monitor customer retention and reduce cancellations. Coordinate with operations to ensure services are completed successfully. Help grow both residential and commercial accounts.