CWR-Customer Service Rep I

Location: Kent, WA 98031 100% OnsiteEmployment Type: 6 Months Contract to Hire, high possibility of extension or conversion Pay Rate: $18/hr Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between, with 1 weekend off and 1 weekday off)

Job Description: We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience.

Key Responsibilities: Assist customers and business partners via phone and emailMonitor delivery routes and track progress in real timeDiagnose, assess, and resolve service issues and complaintsProcess delivery changes, cancellations, and updatesScan haul-away pods and verify documentationMaintain accurate records and support daily operational needs Required QualificationsProficiency with Microsoft Office (Word, Excel, Outlook; Project a plus) Strong customer service and communication skillsAbility to multitask in a fast-paced environmentProfessional, calm approach to problem resolution Preferred QualificationsHigh school diploma or equivalent 1+ year of customer service or call-centre experience " TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"