Customer Service Associate

EDI & Customer Service ProfessionalNYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operational needs, with a primary focus on Walmart and additional Mass and Private Label accounts. This role will manage EDI orders, coordinate closely with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering exceptional customer service. EDI Order Management Process EDI's daily- monitor files making sure orders are being processed in a timely manner. Review any discrepancies against contracts/bulks Check inventory availability if no contact/bulk exists- check with Sales prior to processing Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections. Follow up with accounts/buyers for EDI revisions/correction