Director of Store Operations

Customer Experience: Set the standard for hospitality and ensure customers consistently experience the quality, service, freshness, and attention to detail that define Joseph’s. Standards & Accountability: Establish clear expectations, inspect what you expect, address performance gaps, and ensure food safety, sanitation, operational, and company standards are consistently executed. Planning & Improvement: Stay ahead of the business by identifying opportunities, solving problems, developing talent, and continuously improving how we operate.

What We’re Looking For: Minimum 5 years of progressive leadership experience in grocery, food retail, hospitality, or another high-volume customer-facing operation Proven ability to lead and develop managers and cross-functional teams Strong understanding of store operations, labor planning, inventory, merchandising, and customer service Strong financial acumen with experience managing sales, labor, margins, expenses, and P&L performance Ability to create accountability while building a positive, high-performing culture Strong organizational, communication, problem-solving, and decision-making skills High standards for cleanliness, merchandising, food quality, service, and overall store presentation Serv Safe Manager certification or ability to obtain Bilingual English/Spanish preferred Flexible availability, including weekends, evenings, and holidays Ability to work in a hands-on retail environment, including prolonged standing, walking throughout stores, and lifting up to 50 pounds Growth & Leadership at Joseph’sAs Director of Store Operations, you’ll work closely with ownership and senior leadership while continuing to strengthen your operational, financial, and people-leadership capabilities. We believe in developing talent from within and creating opportunities for leaders who can build strong teams, deliver results, and take on greater responsibility as Joseph’s grows. Why Joseph’s? For the right leader, this is an opportunity to truly help run the business—not simply manage the day-to-day. You’ll have meaningful ownership of our people, performance, standards, and customer experience. You’ll lead and develop managers, make decisions that directly impact the business, and see the results of your leadership every day. This isn’t a role for someone who wants to lead from an office. Our best operational leaders are visible, engaged, know their people, know their numbers, and know what is happening throughout the business. We want someone who consistently asks: Are our managers leading? Are our stores ready? Are our customers getting our best? Are we hitting our numbers? And are we better today than we were yesterday? If that sounds like the way you lead, we’d like to meet you.

Benefits: Competitive Compensation Management Bonus Program Health, Dental & Vision Insurance 401(k) Plan Paid Time Off & Personal Days 20% Employee Discount Positive, Team-

Oriented Work Environment: Opportunity for Growth within Joseph’s Classic Market