Client Relationship Manager

What You’ll Do: Serve as a primary point of contact for client inquiries, concerns, and follow-up. Help convert marketing-generated leads into client relationships. Build strong client relationships through regular communication and thoughtful follow-through. Work with Sales and Operations to resolve client issues Identify account trends, including clients who are growing, disengaging, frustrated, or may benefit from additional services. Support efforts to re-engage inactive or declining accounts. Learn our business processes to ensure success in role Maintain accurate client notes and follow-up activity in Hub Spot. Take ownership of issues and follow them through to resolution.

What We’re Looking For: We’re looking for someone who is relationship-oriented, curious, organized, and proactive. You should be comfortable picking up the phone, asking thoughtful questions, solving problems, and taking ownership. Strong communication, judgment, problem-solving, and follow-through skills. Experience in client relations, account management, customer success, professional services, sales support, operations, or a similar client-facing role preferred. Experience with law firms or legal services is helpful, but not required. Attorneys, JDs, or candidates with legal industry experience are preferred, but not required. Tech-savvy and comfortable learning new systems. Familiarity with Hub Spot or another CRM, Google Workspace, and Slack is a plus. Why ZRPD?Fully remote work Flexible hours Health insurance 401(k) with company match Unlimited PTOCompany wellness programming We value people who take ownership, care about clients, support their teammates, and want to be part of a growing company where they can make a meaningful impact.