Spa Assistant Manager

Essential Duties and Responsibilities: General Maintain complete knowledge of spa and hotel operations including events and outlet specials and communicate such knowledge to all Spa staff in a timely manner Attend regularly scheduled meetings with the Spa Leadership team Act as Manager on Duty when Spa Manager is absent Assist in upkeep of entire Spa facility by working with various departments, including: purchasing, room service, housekeeping and engineering Attend regularly scheduled inter-department meetings, including: resume, Green Star, Safety and Training Committees Ensure exceptional guest service standards Assist Spa Management in motivating and maintaining a high level of staff morale Assist in communicating any facility or guest issues through HotSOS and with Spa Management in a timely and efficient manner Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed Report accidents, injuries and unsafe working conditions to Spa Management Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Assist in hiring, interviewing, coaching, mentoring and disciplinary actions within the Sonnenalp standards Address any staff issues as needed and consult with Spa Management in regards to finding solutions to any conflicts Perform other reasonable job duties as requested by Supervisors Front Desk Perform basic Spa Concierge duties, including: guest reservations, assisting guests in the Spa facilities, promoting spa services and retail products, administering the Oxygen Bar, cash and credit card sales Oversee the daily operations of the Spa, including: guest reservations, inventory of retail and professional products, cleanliness of spa area, payroll through Paychex, scheduling, organizing and maintaining the retail boutique, the Spa café and Oxygen bar Assist in executing weekly training sessions to ensure a high level of guest service and satisfaction and LHW compliance Assist in ordering, inventory and stocking of the retail boutique, including seeking new products and services which adhere to the Sonnenalp Spa culture Create and control bi-yearly schedule as well as daily schedules for aesthetics team in regards to business demand Assist Spa Management in maintaining contact between various skin and nail vendors as well as product inventory, ordering, and maintaining appropriate par levels for services due to business demand Ensure daily cleaning duties are being completed by all aestheticians and all aesthetics areas are maintained and functional at all times Education/Experience High School diploma or equivalent (GED) and 4 years’ experience in guest services, spa, or related professional area OR College degree required, preferably in a Hospitality related field Minimum 1 year experience in a Supervisory role Minimum 1 year experience in a Spa, or similar field Experience with computer software programs, including: Microsoft office, Springer Miller Systems Special Skills/Equipment Effective communication and multi-tasking skills Proficient in English language (oral and written) Strong leadership skills; ability to manage, motivate and train staff members Possess a strong attention to detail Flexibility in schedule Ability to learn and assimilate new information quickly and efficiently

Essential Physical Requirements: Must be able to stand 8 hours a day This is a physically demanding job requiring frequent walking, standing, balancing, stooping, kneeling, reaching and lifting objects less than 50 lbs, pushing objects up to 100 lbs. Move, lift, carry, push, pull, and place objects without assistance Reach overhead and below the knees, including bending, twisting, pulling, and stooping Stand, sit, or walk for an extended period of time