Animal Adoption Counselor

What You'll Do: Welcome visitors and guide potential adopters through the adoption process. Answer questions, review adoption applications, and help facilitate successful matches between people and pets. Provide basic information about animal behavior, medical needs, and adoption with retail purchases, transactions, and cash drawer balancing. Help maintain clean, organized, and welcoming adoption lobby and work areas. Support off-site adoption events and community outreach opportunities. Work closely with staff and volunteers while using low-stress, compassionate animal handling techniques.

What We're Looking For: High school diploma or GED, required. Valid driver's license and acceptable driving record required. Previous customer service, retail, hospitality, animal handling, animal welfare, veterinary clinic, shelter, or community event experience preferred. Strong communication, customer service, and interpersonal skills. Ability to stay professional and compassionate in a fast-paced environment. Dependable, organized, adaptable, and comfortable working with people and animals. Basic computer proficiency, including Microsoft Office. Benefits for Full-Time Employees The ARL is proud to offer competitive, market-driven compensation and a mission-focused culture. In addition, a variety of benefits are available to full-time employees including: Medical, dental, and vision insurance Employer-paid long-term disability and basic life insurance Supplemental insurances, including short-term disability, supplemental life insurance, accident, and critical illness insurance 401(k) retirement plan with an employer contribution Veterinary benefits Work-life balance through our expansive holiday and paid time off policies Physical and

Work Environment Requirements: This position works in an active animal shelter and adoption environment and may require standing, walking, bending, cleaning, safely handling animals, transporting animals, supporting events, and lifting up to 50 pounds. The role may involve exposure to moderate noise, animal waste, cleaning chemicals, zoonotic diseases, and the possibility of bites or scratches while following established safety procedures. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Why Join the ARL?As an Animal Adoption Counselor, your work helps pets find loving homes while supporting adopters through an important and exciting decision. You will play a meaningful role in creating positive adoption experiences for people and animals. If you are compassionate, customer-focused, and excited to help pets and people connect, we would love to have you join our team. Employment in this position is at-will, meaning either the employee or the ARL may end the employment relationship at any time, with or without cause or notice, as permitted by law. The Animal Rescue League of Iowa is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state law. Applicants and employees are encouraged to discuss potential accommodations as needed.