Gaming Floor Attendant

Gaming Machine MonitorCore Responsibilities: Monitors functioning of VGM machines; changes/fixes ticket paper in the machinesPatrols assigned section to ensure that players are following rules and that VGM machines are functioning correctly, and that section is neat and in clean order. Will report to supervisor of any deficienciesProcesses jackpot payouts in accordance with company proceduresRedeems vouchers for guests when not printed properlyMakes change for guests in prompt mannerStocks holding area with voucher paperAnswers guest questions about game information, responds to and resolves guests' complaintsPerforms minor repairs or makes adjustments to VGM machines, resolving problems such as bill jams, machine tilts; reboots and contacts technician or machine vendor for assistance as neededRecords the specifics of malfunctioning machines needing repair on vendor meal book and on the radio room bulletin boardResponsible for cash bank, this is utilized to break down bills for guestsFollows all departmental and state policies and proceduresUtilizes two-way radio system professionally to communicate with associates, vendors, and Management teamMust role model company guest service programOther duties as assignedQualifications/Requirements: Must be at least 18 years of ageHigh School Diploma or GED requiredPrevious experience in a gaming environment (slots) preferredMust be able to obtain a New York State Gaming LicenseBasic Math skills including addition and subtractionAble to handle large money transactionsWeekends, Holidays, and swing shifts are requiredAble to lift and carry up to 20 pounds occasionallyOther: Frequent standing and walking for entire length of shiftAbility to push and pull chairs in and out that are in front of machinesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.