Guest Relations Manager

The Role: The Guest Relations Manager is the face and the host of the club. You own the entire member and guest experience — every touchpoint, physical and digital, from the moment someone walks through the door to the way we show up in their inbox and on their phone. If you light up a room, sweat the details of hospitality, and believe a club should feel like the best version of someone's day, this is your role. What You'll OwnThe full member and guest experience, front of house — setting and upholding a warm, polished standard of hospitality across the club Member engagement and retention: knowing our members, anticipating their needs, and making every visit feel personal Events and programming — conceiving, planning, and running social events, tournaments, and member gatherings end to end Content and communications — the club's digital presence, member-facing messaging, newsletters, social media, and event promotion Guest and new-member experience, including tours, onboarding, and conversion of prospective members Acting as the primary point of contact for member feedback, resolving concerns with grace and follow-through

Why Join: Join at a founding moment, with real ownership over how the member experience is built. Competitive compensation, club privileges, and the chance to shape a beloved institution's next era. To apply, send your resume and a short note on why this role fits you to [email].