Director of Business Operations

Employment type: Full-time (remote)

The Opportunity: We are seeking a hands-on Director of Business Operations to serve as the Founder’s right hand and lead SisuCare’s daily operations across its operating markets. This is a companywide leadership role. All functional leaders will report to you. You will report directly to the Founder and serve as the central point of accountability for execution, team performance, and operational excellence. The Founder will lead company vision, strategic direction, capital allocation, and major business decisions. You will translate that direction into clear priorities, ownership, and results.

Key Responsibilities: Lead companywide operations: Coordinate enrollment, student support, academic operations, partnerships, marketing, technology, compliance, and administrative functions. Manage functional leaders: Set measurable goals, coach managers, address performance gaps, and establish consistent leadership meetings and reporting. Serve as the Founder’s right hand: Own daily execution, resolve cross-functional issues, and provide a concise weekly report with results, risks, and recommendations. Improve enrollment performance: Strengthen lead response, enrollment conversion, local market execution, referrals, and employer-sponsored classes. Strengthen student outcomes: Ensure timely support for students who have not started, are falling behind, need make-up hours, or are awaiting clinical placement. Coordinate in-person training: Align instructors, lab schedules, clinical partners, and student support so cohorts have the capacity and resources required for delivery. Maintain regulatory readiness: Track required records, reporting, commitments, and corrective actions with qualified academic and compliance leaders. Improve financial performance: Monitor budgets, operating costs, staffing productivity, cohort utilization, and program economics. Build scalable systems: Improve procedures, dashboards, and technology-supported workflows across US and international teams.

Qualifications: At least five years of progressively responsible operations experience, including managing managers or multiple functions. Demonstrated success improving execution, accountability, and performance in a growing organization. Experience leading distributed teams and coordinating delivery across locations. Strong financial, analytical, project management, and communication skills. Ability to make sound operating decisions independently and work effectively with a founder. Bachelor’s degree or equivalent relevant professional experience.