auraoneNew York, NY
QA Specialist - AI Product Testing & Support
QA Specialist - AI Product Testing & Support
QA Specialist - AI Product Testing & Support
auraoneNew York, NY
8 days ago
Software Quality Assurance Analysts and TestersQuality Control AnalystsQuality Control Systems Managers
Custom Computer Programming ServicesSoftware PublishersAll Other Professional, Scientific, and Technical Services
Apply for this role (opens in a new tab)QA Specialist - AI Product Testing & Support is a remote review track for evaluating AI outputs across qa ai product testing support specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
Why this role matters
QA AI Product Testing Support specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would - checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Responsibilities:
Review AI outputs against current qa ai product testing support specialist operations workflows, playbooks, and firm policy for QA Specialist - AI Product Testing & Support assignments.
Grade tone, escalation logic, and stakeholder fit on a structured rubric.
Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
Capture the right next step so the modeling team can train on it.
Adjudicate disputed treatments against published playbooks or firm guidance.
Maintain reviewer-quality scores in inter-rater calibration cycles.
Qualifications:
Direct working experience in qa ai product testing support specialist operations on real teams for QA Specialist - AI Product Testing & Support work.
Comfort applying multi-page rubrics consistently across long batches.
Clear written reasoning that names the policy or workflow being applied.
Strong attention to detail and the ability to flag when a prompt itself is the problem.
Reliable async availability for at least 10 hours per week.
Example tasks
Grade a model's response to a real qa ai product testing support specialist operations ticket and rate workflow, tone, and escalation.
Flag a missed escalation with the right severity tag and corrected next step.
Adjudicate a disputed playbook call between two reviewers using firm guidance.
Audit a 25-row batch for rubric consistency and report drift to the program lead.
Nice to have: Prior experience training, calibrating, or QA-ing operations teams.
Familiarity with AI-assisted workflow tooling and its failure modes.
Bilingual experience for cross-region operations.
Skills
Operational review
Policy adherence
Workflow judgment
Stakeholder communication
QA AI Product Testing Support specialist operations
AI model evaluation
Work model
Remote:
US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.
Compensation
Hourly rate confirmed after the interview process.
Direct working experience in qa ai product testing support specialist operations on real teams for QA Specialist - AI Product Testing & Support work. Comfort applying multi-page rubrics consistently across long batches. Clear written reasoning that names the policy or workflow being applied. Strong attention to detail and the ability to flag when a prompt itself is the problem. Reliable async availability for at least 10 hours per week.
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Software Quality Assurance Analysts and Testers
Industry
Custom Computer Programming Services
Posted
8 days ago