IT Technical Specialist - SSO Information Technology - USA Health Shared Services

Responsibilities: Provides support for USA Health's devices, networks, applications, security and other equipment Works as a team member on IT projects Installs application software Assists in software/hardware problem identification and resolution and provides end user training Participates in IT project planning by recommending technical solutions, process changes, and training needs Works with IT vendors to ensure effective use of applications, products and support Maintains accurate and timely documentation to meet project reporting requirements Escalates unresolved issues to next level of support or supervisor Tracks, routes and redirects problems to correct resources Follows-up with end users to ensure issues or projects are resolved Maintains knowledge of USA Health applications and devices Seeks educational opportunities in Electronic Health Records, IT Security, Microsoft products, and Dell Products Completes all mandatory department, educational and hospital requirementsAdheres to current Infection Control and Safety StandardsRegular and prompt attendanceAbility to work schedule as defined and overtime as requiredRelated duties as assignedAdditional InformationEmployees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications: Associate's Degree from an accredited institution with an Information Technology focus and 1 year IT experience. Required OR IT experience will substitute on a year-for-year basis for the required education Preferred Bachelor's Degree will substitute for the requires experience Preferred Comparable combination of education and experience may substitute for the above requirements. Knowledge, Skills, and AbilitiesKnowledge of Electronic Health Records such as Cerner and Athena Health is preferred. Knowledge of Electronic Health Records such as Cerner and Athena Health is preferred. Equal Employment Opportunity/Affirmative Action EmployerThe University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer - minorities/females/veterans/disabilities/sexual orientation/gender identity.