Staffing & Scheduling Coordinator

Location: Manhattan, NYC

Pay Rate: $33-34/hrEmployment Type: Temporary Contract (Approximately 2–4 Months)

Work Arrangement: 100% Onsite

Schedule: 8:00 AM–4:00 PM or 10:00 AM–6:00 PM (specific days TBD; schedules typically provided one week in advance)

Start Date: ASAPPosition Overview

Key Responsibilities: Coordinate daily employee schedules, staffing assignments, and coverage needs for the Security Operations department. Respond to incoming calls, employee inquiries, and scheduling requests throughout the day. Assist with coordinating overtime coverage for staffing shortages, early openings, special events, security escorts, and gallery closures. Address last-minute schedule changes, employee absences, and unexpected staffing gaps. Help ensure appropriate staffing is in place ahead of the museum's daily 10:00 AM opening. Maintain accurate employee schedules, attendance information, and personnel records using Excel and Workday. Assist with payroll submissions, timesheet reviews, audits, corrections, and overtime tracking. Communicate regularly with Security Officers, supervisors, and internal departments to coordinate staffing needs. Provide strong customer service and professionally handle sensitive or escalated employee concerns. Support general office administration, reporting, documentation, and daily operational tasks. Collaborate with colleagues in a busy, open-office environment while also managing responsibilities independently.

Qualifications: Previous experience in office administration, scheduling, staffing coordination, workforce management, or operational support. Strong organizational skills and attention to detail. Proficiency in Microsoft Excel and comfort working with Workday or similar HRIS/scheduling systems. Experience coordinating employee schedules, shifts, or staffing coverage is highly preferred. Excellent written and verbal communication skills. Strong customer service skills and ability to remain calm and professional during stressful situations. Comfortable handling a high volume of calls, requests, and changing priorities. Ability to work independently with minimal supervision while collaborating with a team. Experience supporting hourly employees, union workforces, security operations, healthcare, hospitality, or other high-volume environments is a plus.

Additional Information: This is an approximately 2–4 month temporary assignment with an ASAP start. Candidates must be comfortable working fully onsite in Manhattan in a fast-paced, employee-facing office environment. Shifts will be either 8:00 AM–4:00 PM or 10:00 AM–6:00 PM, with schedules generally provided one week in advance. Flexibility is required as specific workdays are still being finalized. We are looking for someone who enjoys hands-on administrative work, is comfortable juggling multiple priorities, and can help keep daily staffing operations organized and running efficiently.