brand bongoScottsdale, AZ
Client Success Representative
Client Success Representative
Client Success Representative
brand bongoScottsdale, AZ
today
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All Other
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Client Success Representatives protect the Brand Bongo promise after the sale. You'll onboard new clients, guide them through Care plans, catch risk early, and find natural expansion opportunities. We want empathetic operators who like systems, AI-assisted follow-up, and growing into CS leadership.
Responsibilities:
- Run onboarding and check-ins for website and Care clients
- Monitor health signals and proactively solve friction
- Educate clients on updates, reporting, and how to get the most from their plan
- Identify upgrades (Care tiers, add-on services) without sleazy upselling
- Partner with Support and Delivery so issues don't bounce forever
Requirements:
- 2+ years in customer success, account management, or client-facing ops
- Clear written and verbal communication
- Organized CRM habits and follow-through
- Calm under pressure; client-first without being a doormat
- Authorized to work remotely in the United States
Also on the board Same function, level within a rung
Level
Mid
Location
Scottsdale, AZ
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today