Customer Services Representatives - Utilities

Overview: The Customer Service Representative works with customers who have complaints, orders, or require information about products/services. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager. Customer Service Representative (CSR)

Requirements: High School Diploma or GED equivalent 1-2 years customer support experience or experience as a Client Service Representative Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Ability to deal tactfully and courteously with customers Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively. Experience with utility software/applications preferred Previous CSR experience working at a utility company a plus Skill Set: Customer Service