2t consultingFranklin Park, IL
Tonkean Support Engineer
Tonkean Support Engineer
Tonkean Support Engineer
2t consultingFranklin Park, IL
8 days ago
Computer User Support SpecialistsComputer Systems Engineers/ArchitectsNetwork and Computer Systems Administrators
Apply for this role →We are seeking an experienced Tonkean Support Engineer to provide technical support, administration, troubleshooting, and enhancement of Tonkean-based applications, workflows, and integrations. The ideal candidate will have strong experience with the Tonkean Platform, workflow automation, enterprise application integrations, incident management, and production support.
Must-Have Skills
Hands-on experience with Tonkean Platform administration and support.
Strong understanding of workflow automation and process orchestration.
Experience with REST APIs, JSON, and integration troubleshooting.
Knowledge of SAP, Coupa, Service Now, Salesforce, Workday, or similar enterprise applications.
Familiarity with Microsoft Teams, Outlook, and collaboration tools.
Strong incident management, troubleshooting, and root-cause analysis skills.
Knowledge of ITIL and Agile methodologies.
Roles & Responsibilities:
Provide L1/L2/L3 support for Tonkean applications, workflows, modules, and integrations.
Monitor Tonkean solutions and troubleshoot workflow, notification, form, API, and integration issues.
Perform incident investigation, root-cause analysis, and implement permanent fixes.
Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
Support business users during UAT, production deployments, releases, and hypercare.
Troubleshoot integrations with SAP, Coupa, Service Now, Salesforce, Workday, and other enterprise systems.
Manage user access, security roles, permissions, and governance controls.
Perform release validation and support production migrations.
Maintain workflow documentation, SOPs, knowledge articles, and troubleshooting guides.
Coordinate with business teams, application teams, and external vendors for issue resolution.
Follow ITIL, Agile, change management, and internal support processes.
Identify opportunities to improve workflow reliability, automation, and user experience.
Also on the board Same function, level within a rung
Level
Senior
Location
Franklin Park, IL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
8 days ago