Remote Temporary Customer Service Representative

THE ROLE: CUSTOMER SERVICE REPRESENTATIVEKEY RESPONSIBILITIESProvide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regardinginquiries, problem resolutions, etc. Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot adhoc issues that arise Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders Assist with customer and item data setup Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, availableinventory, aged inventory regularly and as dictated by business needs Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updatesand reports Pull together metrics and appropriate KPIs to be able to track customer service related performanceCAPABILITIES + SKILLS REQUIRED1-5 years experience in customer service, CPG experience preferred, inventory management preferred Strong business acumen and a basic understanding of warehouse, inventory and logistics Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solveproblems when they occur Transparent, open/honest communicator – great listener who can read between the lines Fast learner, can react to changing environment, strong communication and organization Strong excel skills and math skills Highly organized, detailed oriented, and self-motivatedTHE DETAILSLOCATION: Remote, USAHOURS: Full Time (40 hours a week), 5 months, Contract MANAGER: Customer Service ManagerPLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.